Vouchers 1.1 You have a statutory right to cancel your purchase of the Voucher unless otherwise stated, within seven working days after the day you receive the confirmation email (the “Voucher Cancellation Period”. PitShop.co.za will issue a PitShop.co.za Voucher to the value of your purchase which is valid for 3 years. However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request the services to begin being provided to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. Since PitShop.co.za is not responsible for the supply or provision of the Merchant Offering, once your Voucher is redeemed you are not entitled to a refund (in whole or in part). 1.2 If you want to cancel your purchase of a Voucher you can do so: 1.2.1 by submitting a refund request 1.3 If you cancel your purchase of the Voucher in accordance with this section 2.1PitShop.co.za will refund you for all payments made as part of your purchase within 30 calendar days from the day of which you informed PitShop.co.za about your cancellation.
2.2 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must take action against the Merchant directly. This is because the Merchant, and notPitShop.co.za is responsible for the supply and/or provision of the Merchant Offering. Hyperli only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, PitShop.co.za may, upon your request, try to help resolve the issue between you and the Merchant.
2.2.1 Unless you expressly inform PitShop.co.za in advance not to, any refund in cash (if you’re eligible as refunds are issued via a PitShop.co.za Voucher)will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately – Contact Us. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. PitShop.co.za will not provide more than one refund.
2.3 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against PitShop.co.za related to, arising out of, or connected to that Voucher.